I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK and can put you in touch with the order team to see what the delay is. Provision issues are ofter due to Openreach, who deal with most providers, so cancelling would not really help.
I assume you have tracked your order online, and its still showing as incomplete?
To eliminate any problems with your home internal wiring, please connect the home hub as shown below.
In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
Then, if you have a Home Hub 5, please display the full connection statistics including noise margins, by following the instructions on this page.
Check your connection speed for the Home Hub 5
What an absolute joke 1hr 16 into a call now. Third person said "its complete our end need to speak to the accounts team". So off she's go on hold comes back 5 minutes later "I'm sorry they are very busy I've been waiting on hold" I replied welcome to my world try 2hrs being thrown from 1 department to another. Now she's thrown the call to another department and I'm back on hold again.
Company is a joke