Hi, I've got the BT Smart Baby Monitor 6800 - it has been working fine for the past few days but today all of a sudden the parent unit wont connect to the camera. The signal bar is red, I have tried reseting everything, reseting my wifi, tried linking the unit to the camera again but all I'm getting is a white screen and the beeping sound.
Can anyone help at all please?
That’s the trial name “BT Smart Baby Monitor 6800” for others this is the “BT Smart Baby Monitor with 5 inch screen”
You have said “Parent unit won’t connect to the camera. The signal bar is red, I have tried resetting everything, resetting my WiFi, and tried linking the unit to the camera again but all I'm getting is a white screen and the beeping sound.”
The Camera has 2 methods of connection, Parent unit to Camera connects using DECT WiFi and Camera to App is via WiFi connection you don’t require the monitor to connect the camera to the APP.
So if it’s a white screen then that sounds like a monitor screen fault, so factory reset the parent unit ie the screen is white then it’s a fault covered by the 2 year warranty.
This is how your reset the parent unit (Screen)
If the unit begins to beep, searching for the original camera number (usually number 1), please de-link camera 1 keeping the latest camera to be registered linked only -
As to the camera you should still have access via the Smart Controls App. if its working try the link process again.
Any problems then the helpdesk is contactable on email@example.com
if its a fault you will require proof of purchase to claim.