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Message 11 of 19

Re: BT Basic

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Sorry to hear you're no closer to getting it resolved.  

 

From our side, the second form they sent out has finally arrived 6 days after the date they printed/sent it  - the first form, allegedly sent on 25th Jan, never did arrive.  The form we received says we need to complete and return it within 14 days of the date of the letter, which is amazing when they've already used up 6 of the 14 days to get it to us in the first place!

 

We'll get it signed and returned by special delivery so there's no excuses for having not received it and see what happens after that. 

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Tonyhus
Aspiring Contributor
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Message 12 of 19

Re: BT Basic

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Exactly! My 3rd form was dated 17th Jan and arrived Sat 28th. I sent it off 1st thing Mon 30th Jan. So it has to arrive the following day to have any chance of being processed. Could be a crafty ploy by BT?
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Tonyhus
Aspiring Contributor
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Message 13 of 19

Re: BT Basic

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Please can someone call me to try & resolve this simple issue. Really frustrated now after 5 months of trying. Is there a high level complaints number or email I can contact?
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NeilO
Moderator
Moderator
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Message 14 of 19

Re: BT Basic

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@Tonyhus I'm really sorry about this, I've asked the BT Basic team to give you a call.

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Tonyhus
Aspiring Contributor
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Message 15 of 19

Re: BT Basic

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Hi Neil, no call this afternoon. The number that called me yesterday afternoon was the same as yours this morning so maybe it wasn't BT Basic after all but one of your lady colleagues. Anyway she said she was emailing someone in BT Basic team.
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Tonyhus
Aspiring Contributor
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Message 16 of 19

Re: BT Basic

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No call from anyone yesterday
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DanielS
Moderator
Moderator
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Message 17 of 19

Re: BT Basic

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Hi @Tonyhus,

 

Neil is out of the office until tomorrow. As per Neil, I've chased this up at the highest levels I can go. They will be getting back in touch with you.

 

Thanks

 

DanielS

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Tonyhus
Aspiring Contributor
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Message 18 of 19

Re: BT Basic

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Finally it appears switch to BT Basic happening today. Just received email confirmation.
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margaret58
Beginner
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Message 19 of 19

Re: BT Basic

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I am experiencing the same problem with my 84yr old mother. I have been trying to get her on to the BT basics package. She has now sent 4 forms and qualifies, I have been told several conflicting reasons none of them true. I am now going to reopen a complaint I made after the third form was not accepted with no explanation. I have spent over 2hours on the phone speaking to several different people none of whom seem able to resolve the issue. I am begining to think its all a con. I have been sending forms since early Feb and they are still charging my mum the full rental

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