I appologise if this has been asked before..
Just got this said phone, for the big buttons and hands-free option.
I read the online guide before ordering (ebay):
"Make a call in handsfree mode
1. Press the button and then enter the telephone number to be dialled."
However, it seems you actually need to lift the receiver for 2 seconds, put it down, this is when the hands-free button is pressable.
Is this normal behaviour, the guild is wrong?
I would certainly read the guide as meaning that the handset does not have to be lifted to make and end a call. Suggest you contact the retailer to see if the phone is faulty and, if not, return it if it doesn't meet your expectations. If you got it from the BT Shop that might be problematic as they seem to have put a smokescreen between the customer and customer services.
My father has the same phone but I have never tried the hands free option, but I willl try it when I visit next Sunday.
It may be done that way to prevent accidental operation.
I had to remove the batteries as the 1571 light kept flashing, as there is call diversion on the line, which upsets it.
It's not that bad. I'm disabled and I type with my nose as my hands are not so useful, so at the moment I knock the receiver off-hook with my nose slightly then go from there....
When there's a will, there's a way...... so they say.