I have a problem on my BT vision box in that it keeps losing connection to any of the HD or premium channels. Sometimes for a few seconds and sometimes fully for a while. I have been onto support a few times but they run through the tests and say they have reset the channel and it works for a day and then starts doing it again. I have replaced the powerline adaptors and all cables but still doing it. Impossible now to set anything to record and watching anything like a live football game can be frustrating to say the least.
I am sure it is the box itself but how do I go about getting a replacement without going through the same thing over and over. Used to work for BT way back and I am an IT professional so I know how to test things.
No issues with any other devices I am using (FireTV for example) so I think it is the box and seems to have started doing this since an update a while back.
Been with BT for many years but starting to think about a switch