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borderline
Contributor
2,789 Views
Message 1 of 16

BT Broadband Helpdesk not 24 hours anymore?

I'm having issues with my BB connection, I've just called BT Broadband help and to my surprised I couldn't get thru anyone as a message said they are open only until 8pm !!!!

what the **bleep**? on the webpage it says 24x7 365 days... I've called them in the past after 8...

have they changed it now??? that's really bad

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15 REPLIES 15
Webby
Distinguished Sage
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Message 2 of 16

Re: BT Broadband Helpdesk not 24 hours anymore?

What number did you call? It is indeed a 24 hour operation.
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john46
Distinguished Sage
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Message 3 of 16

Re: BT Broadband Helpdesk not 24 hours anymore?

just called to test and yes it is open 08001114567
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borderline
Contributor
2,774 Views
Message 4 of 16

Re: BT Broadband Helpdesk not 24 hours anymore?

I called 08001114567 then I pressed the options for techical adviser.... the phone rang a couple of times and then a recorded message said  that they are open from 8 am till 8 pm and then I was cut off. I tried several times, I was calling after 9 pmSmiley Sad

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Webby
Distinguished Sage
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Message 5 of 16

Re: BT Broadband Helpdesk not 24 hours anymore?

It's definitely a 24 hour desk.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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Andy_N
Distinguished Guru
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Message 6 of 16

Re: BT Broadband Helpdesk not 24 hours anymore?


@borderline wrote:

I called 08001114567 then I pressed the options for techical adviser.... the phone rang a couple of times and then a recorded message said  that they are open from 8 am till 8 pm and then I was cut off. I tried several times, I was calling after 9 pmSmiley Sad


Hi.

 

If I had to guess, it sounds like that all the support people were busy, and hence the system diverts to a message. Unfortunately the message isn't right.

 

 

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cordycordy
Contributor
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Message 7 of 16

Re: BT Broadband Helpdesk not 24 hours anymore?

there is STILL an issue with the 24 hour helpline - doesn't work after 8pm

 

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sjtp
Guru
2,048 Views
Message 8 of 16

Re: BT Broadband Helpdesk not 24 hours anymore?

then I pressed the options for techical adviser.

Maybe the general helpline is 24 hours, but the (so called) technical advisors are not?

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cordycordy
Contributor
2,044 Views
Message 9 of 16

Re: BT Broadband Helpdesk not 24 hours anymore?

when i call 151 or 08001114567 it just says BT is closed (calling re bt infinity problem)

website says 

Call us

24 hours a day, 365 days a year.
The best time to call is 
between 12 noon and 4pm.

Please make sure you're at your computer when you call.

  • From a landline: 0800 111 4567
  • From a mobile: 0330 123 4567*
  • From abroad: +44 179 359 6931**
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john46
Distinguished Sage
2,033 Views
Message 10 of 16

Re: BT Broadband Helpdesk not 24 hours anymore?

i have just tried the help line number and got straight through
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