In response to your post about bellwire, instead of having what looks like 4 connections, mine has 2 sets of 3, labelled as follows:
Wires are connected to 2 and 5. I'm also using a filter, and the connection is exactly the same as the one pictures in that link.
there should only be 2 wires connected one on terminal 2 & 5 - none of the others are needed.
I would leave connection stable and profile should rise in 3/5 days stable connection maybe even sooner. when profile is correct for speed if your noise margin is still above the norm of 6db then I would contact the mods and get it reset to 6db which will increase your connection speed
can take up to 3 working days for mods to contact you
but profile first
Thanks a lot! I'll keep an eye on my router stats and make sure it's not disconnecting overnight or anything, then pop back in the thread on Tuesday.
Thanks again 🙂
EDIT: Just one more question, though - is there any explination as to why an engineer just plugged in a new router and my connection spead was up to regular levels instantaneously?
the real question is why did the speed fall so quickly after connecting the new router - hopefully your line will remain connected so profile will rise and then move on to getting noise margin reset
Yeah that's what I mean - it didn't need to go through this profiling on Wednesday, none of this 3 days of connection thing. Why that's now an issue is what's confusing me.
the drops in connection after the engineer visit resulted in a lower connection speed which changes your profile almost instantly but once your speed recovers like yours has then it takes 3/5 days connection time to show a stable connection before the automatic system increases your profile to match your connection speed
thankfully the new profiling system chnages immediately your speed changes whether up or down
Connection is back down to 48.9kB/s, according to speedtest.net. 79ms ping and 51.0kB/s upload. It's worth mentioning that the upload speed never changes. Regardless of how good or bad my throughput is, upload is pretty much always around 50kB/s.
So I can see that my problem may lie in my router dropping connection frequently. Just home from work, and upon checking the HomeHub manager I can see it's only been connected for 5hr50m, meaning it disconnected around mid-day. I asked my housemates who have been in all day, and they confirmed there were no power cuts or any other dips in power that they noticed.
There had also been a disconnection at around 8am yesterday morning.
Is there any way to see if this is down to the power supply or the actual internet connection, or is it a toss-up between both? Surely it can't be another faulty router? The router is plugged into an extension lead, and the only other thing plugged in is my TV. I've never had my TV automatically power cycle itself, though both the instences of disconnections i mentioned, the TV was not in use.
Here's a new screenshot of my router stats: