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Aspiring Contributor
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Message 21 of 26

Re: BT Broadband/HomeHub 3 connection speeds

There is a definite buzz on the quiet line test.  I just plugged an old phone into the 'phone' socket of a BT filter.

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Distinguished Sage
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Message 22 of 26

Re: BT Broadband/HomeHub 3 connection speeds

is it a corded or cordless phone
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Aspiring Contributor
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Message 23 of 26

Re: BT Broadband/HomeHub 3 connection speeds

Corded. 

 

On hitting the physical mute button on the phone the line does go silent.

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Distinguished Sage
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Message 24 of 26

Re: BT Broadband/HomeHub 3 connection speeds

ok that sound as though the line is ok
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Aspiring Contributor
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Message 25 of 26

Re: BT Broadband/HomeHub 3 connection speeds

Quick update..

 

Plugged the router into a single power socket, with no extension cables to rule out the possibility of dips in power causing the problem.  I checked the Hub stats before I left for work and it didn't disconnect overnight, but upon checking it now, I see it's only keep connected for 4.5hrs, so the problem persists.

 

I guess it's about time I call BT again, unless there's any more suggestions from you guys?

 

Thanks.

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Distinguished Sage
179 Views
Message 26 of 26

Re: BT Broadband/HomeHub 3 connection speeds

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days

They are a UK based BT specialist team who have a good record at getting problems solved
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