Hi Scottie. They clearly have a problem - the trick is to get it escalated to a level that can investigate & resolve. I'm really not sure how to do that.
My plan in the short term is to keep the numbers live (I'll do this every day) & give the evidence for even the most sceptical of folk to think "there may be something in this"
I've written to my local Trading Standards & have diarised Friday as the day I'll contact the outside arbitrators if not resolved.
I've offered to allow Engineers to investigate my home/HH2/Surfing habits to rule out any possibility that it may be a "me" problem rather than a system problem & can only await their decision.
In the meantime, I downloaded a 666MB iPhone upgrade today (about 4 times my daily norm) so interested to see how that is recorded tomorrow!
Keep screen shots of your daily hub usage figures and a spreadsheet showing how you work out the daily usage from the accumulating hub figures, also keep screen shots from independent third party monitors, Networx is very good so long as you don't have any periferals attached to the hub.
Thanks Del - that's all done & in the file.
Had a different day yesterday: Deliberately uploaded a 666MB file so ended the day on a total usage of 823MB measured through the hub. The web usage meter this morning greeted me with 4.52GB which is the highest daily volume that I've seen so there seems to be a relationship of sorts. If only I could get rid of the "multiplier"
I've also dropped out of BT Fon to see if that makes a difference. My Hub "connection time" counter was reset just over 3 hours ago. I'm assuming this is when they made the change. Happily, the cumulative usage numbers remain intact.
Nothing more I can do although I'm now on 13.37GB for April so into chargeable territory - I hope we can get it fixed before I need to start bouncing DD's!
This article contains an interesting piece entitled:
"AT&T's Measurement Tools Called Wildly Inaccurate: Suspiciously Usually in Their Favour"
Originally posted by Bloo14 - thank you!
I'm waiting for todays update on the usage meter to see how the 72MB I used yesterday has been reported by BT.
And the results in from the usage monitor:
BT = 3.12GB for the day, Home Hub = 72MB for the day
BT = 16.79GB for the month, Home Hub = 1.59GB for the month
I've switched off BT Fon - doesn't look like that has helped much!
OK: I went away for the weekend so unplugged the router on Friday evening.
BT Usage Monitor = 27.35GB MTD.
BT Home Hub = 1.75GB MTD.
Oddly enough, I still haven't had my over-limit e-mail
Stephanie G has written to me again & has promised to investigate this further for me - thanks Stephanie.
I've now been updated to show yesterday's usage which has come in @ 0.28GB. That is by far the lowest daily increment since I started checking on March 14 (previous lowest 0.96GB)
It's still more than I reckon I used during the period (90MB) but hopefully the sign of better things to come...
Sadly the 0.28GB was only a blip. Back to 2.91GB yesterday vs my measured 427MB.
Like Kengordon, I received a reply from BT
It seems folly to me to insist that one system of measurement is correct and that all others (without checking any of them) are incorrect. As you are aware, I went away over the weekend taking the router with me. The usage meter managed to record 2.95GB whilst in the boot of my car some 200 miles away. Common sense says that this alone is worth looking into? Doesn't it? Or is it just me?
We will get to the bottom of this though - is there anyone else out there who's still experiencing the same problems?