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Paggy
Beginner
286 Views
Message 1 of 3

BT Broadband connection dropping

Hello, for the last two weeks my home broadband has become very unstable, with regular connection drops which can last for a few seconds to more than an hour. It did look like DNS was not being resolved but that issue appears to have been solved, now during the evening and morning the internet is completely unusable.

 

Capture.JPG

Performance.JPG

settings.JPG

 

These screenshots where taken just after the latest disconnect, it has become truly ridiculous

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage
278 Views
Message 2 of 3

Re: BT Broadband connection dropping

as you are using openreach  modem all the usual stats are held by the modem and unless unlocked not accessible

 

try quiet line test  dial 17070 option 2  should be quiet and best with corded phone

 

run btspeedtester again but this time run diagnostic test which is available after first test completes and post results



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Paggy
Beginner
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Message 3 of 3

Re: BT Broadband connection dropping

I do have an openreach modem

 

I tried that and you are correct the line was quiet, but still getting random disconnects.

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