Nothing that money grabbing BT does, works! Desktop help worked on XP but not on Vista or Win7. This has been going on for a couple of years now. However, BTstill advertises and promotes this service as part of one's B/B package. Is this false advertising? I also note that apart from B/B help never working, BT have increased it's phone-call/line rental by 24% in the past 12 months! Is this to force everyone to switch to mobile phones? For BT it would mean virtually no cable laying crews, no home instillation crews of subscribers apparatus and no subscribers home maintenance engineers. Nice little wages saver. And, when everyone is forced to use mobile, because of the extortionate cost of landlines, will the cost of mobile calls remain unchanged? I don't think so!
Not a lot it would appear...! BT obviously don't have any answers that I can find....!
The problem with installing BT Broadband Desktop Help continues. I have it installed and working on my old Windows XP desktop computer. However, it defies all attempts to install it on my Windows 7 64Bit laptop. At first, the installation programme ran to its completion but trying to launch it produced a message that as I hadn't used it before my telephone number was needed. As soon as I entered the number it disappeared and I was asked to enter it again. This went on and on until I gave up.After I had done this several times the wretched thing changed its tactics. After the download was completed I received a message that the installation was complete (again no automatic launch). This time, clicking on the link produced a message that BTBDH was not installed on my computer and an invitation to click on a link to install it : needless to say, clicking on the link produced no result whatever.
This seems to prove the saying that people can make mistakes but for a real **bleep**-up you need a computer.
I have Windows 7 64 Bit and have been trying for months to get Desktop Help to work without any success.
All I get now is the following message with it tries to load:
Error 404--Not Found
|From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1: 10.4.5 404 Not Found|
Come on BT - What's the Answer ?
Hi Dave Barton - I think I may know the answer to this one , I think you are downloading and installing the BT Business version of desktop help which for some reason does not currently work on 64bit machines, however the consumer side of BT have a different version which does work and has for some time. Try the following steps :-
I can't launch BT Desktop help...I had a virus and had to uninstall...I have reinstalled though it won't launh....I had to also uninstall MCaFee as the virus kept turning my firewall off...also mcfee did not spot the virus...... and that won't install properly now either..Please please please HELP