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Amandap
Aspiring Contributor
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Message 1 of 48

BT Broadband desktop help not launching

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Like so many other forum users I can no longer launch BT Broadband desktop help.  I now have windows vista.  There was no problem with windows XP.  Seems to me that BT software engineers need to look at this problem as there no point in advertising its availability if it doesn't work.

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Distinguished Guru
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Message 2 of 48

Re: BT Broadband desktop help not launching

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I don't believe BT have ever bothered updating it to be compatible with Vista. I can't see the point in the software anyway, and haven't installed it on either of my PCs.
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girish12
Beginner
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Message 3 of 48

Re: BT Broadband desktop help not launching

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If you upgraded from XP to Vista then some software are unlikely to work...try reinstalling it again from http://bt.custhelp.com/app/answers/detail/a_id/12941/c/346
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Mad_scientist
Aspiring Expert
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Message 4 of 48

Re: BT Broadband desktop help not launching

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BT software does not work with 64bit win 7 so if you have 64bit vista that too probably will not work.
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Moderator
Moderator
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Message 5 of 48

Re: BT Broadband desktop help not launching

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Hi Guys

 

Asked about this and can advise that BT Broadband Desktop help has been compatible with Windows vista for some 18 month plus. As we have a large population of vista users with the client installed, I would suggest uninstalling the client and rebooting your PC then downloading the latest version fromwww.bt.com/help/broadbanddesktophelp

 

 

Stuart

Community ModeratorStuartH
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darrenjeff
Aspiring Contributor
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Message 6 of 48

Re: BT Broadband desktop help not launching

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I've 'installed' successfully on windows 7 64bit but as the post above, it doesn't launch.

 

Works ok on my vista laptop.

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Amandap
Aspiring Contributor
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Message 7 of 48

Re: BT Broadband desktop help not launching

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Following some technical problems i had to recently restore my laptop to its factory settings and actually did what you have suggested - unfortunately I hadn't got round to updating the forum and letting people know that what you're suggesting does work - i've tried it.

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patty
Newbie
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Message 8 of 48

Re: BT Broadband desktop help not launching

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I changed my provider to BT in May after upgrading to Windows 7.  The BT Broadband desktop help downloads but will not launch.  I have uninstalled it and tried several times.  Also cannot access email help without been prompted to register as a BT/Yahoo customer.  I do not use nor wish to use Yahoo and I certainly did not sign up for it.  Some of my contacts have reported not receving emails and occasionally I have not received emails they have sent to me but since I can't access any help without registering with Yahoo cannot sort this out.  This is very frustrating and very poor service from BT.

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Distinguished Sage
Distinguished Sage
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Message 9 of 48

Re: BT Broadband desktop help not launching

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welcome to the forum

 

this thread has been marked as solved by the originator.  You would be better starting a new subject for yourself and then you should get some assistance



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joe973
Aspiring Contributor
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Message 10 of 48

Re: BT Broadband desktop help not launching

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Mine won't either what can one do.

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