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Distinguished Sage
1,193 Views
Message 31 of 48

Re: BT Broadband desktop help not launching

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just install any other free anti virus programme AVG or AVAST rare recommended by many
As to desktop help unless you really need it many here suggest you do not bother as it can cause more problems than it solves
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peteratsrinagar
Aspiring Contributor
1,185 Views
Message 32 of 48

Re: BT Broadband desktop help not launching

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Hi,

Well this is an on-going argument that I have had with BT over it'sB/B help not launching. If you have a problem with your mail, BT will simply tell you that Yahoo is the mail handler NOT BT itself. What BT has done is leased out the rights to Yahoo and therefor take no blame for the way in which mail problems are dealt with. All BT want is the line rental. Any other problems therefor lay with the mail handler whether you are with Yahoo or another ISP. Nice get-out BT! I have written to Yahoo many times now but they never respond. Most of the "Contact" links to Yahoo don't work either! So there is no way of resolving mail problems. It is the same sad story of Britain today....RIP OFF!

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dml
Aspiring Expert
991 Views
Message 33 of 48

What is latest version of BT Broadband Desktop Help?

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I have been prompted to update this package and when I have completed the update I am once again pronpted to update the package ~ and round in cirles it goes.  I see my version is 12.08.01.01C ~ is this the current version?
Thanks

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Distinguished Sage
Distinguished Sage
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Message 34 of 48

Re: What is latest version of BT Broadband Desktop Help?

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dml
Aspiring Expert
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Message 35 of 48

Re: What is latest version of BT Broadband Desktop Help?

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Why have you pointed me to a  question I asked in February.

 

Please tell me: what version of this software you use  and is it the latest version?

 

Thanks

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Distinguished Sage
Distinguished Sage
977 Views
Message 36 of 48

Re: What is latest version of BT Broadband Desktop Help?

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I do not use desktop help, I would not let it near my computer as I have my own diagnostics program Smiley Wink

 

If you really want to use it look here http://bt.custhelp.com/app/answers/detail/a_id/7050/~/where-can-i-download-bt-broadband-desktop-help...

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dml
Aspiring Expert
972 Views
Message 37 of 48

Re: What is latest version of BT Broadband Desktop Help?

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I already have the product on my computer so the link you provided is of no use to me.  What I want to know is the latest version number and I can see you will not be able to supply that.

BTW ~ why wouldn't you have it anywhere near your PC?  That is damnation from a "Distinguished Guru"

Bye.

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stephenjemery
Beginner
967 Views
Message 38 of 48

Re: BT Broadband desktop help not launching

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I tried most of this afternoon to get BT Broadband Help to load, even had a one hour chat with 'technical support' to get the problem resolved. Finally gave it up as a bad job. Smiley Mad

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DarrenB
Contributor
953 Views
Message 39 of 48

Re: BT Broadband desktop help not launching

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Hi dml,

The latest version should be 12.08.01.02C.

I'm sorry you are experiencing the same problem again.

I would like to try and get to the bottom of this issue for you and other users. But to enable a full investigation we would require a bit more information from you.

If you would like to assist we can move this to email?

Darren
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Distinguished Sage
948 Views
Message 40 of 48

Re: What is latest version of BT Broadband Desktop Help?

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The software in a lot of cases causes more trouble than it solves that is why it is the feeling of many community members not to use it or recommend it's use
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