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Distinguished Sage
Distinguished Sage
445 Views
Message 11 of 13

Re: BT Broadband slow 2 weeks after installation

looks like btspeedtester is still not been fixed.

 

there is no adsl speed down/up.  the ip profile of 6500 is to high for your speed of 7328



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brotherxiao
Newbie
436 Views
Message 12 of 13

Re: BT Broadband slow 2 weeks after installation

I just tried running the BT Speedtester again.  Results as follows.  Please, any assistance would be greatly appreciated.  I believe I'm locked into an 18 month contract, and am not sure if I have any recourse or options.

 

Test1 comprises of two tests

1. Best Effort Test: -provides background information.


Download  Speed

946 Kbps
 
0 Kbps7150 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 946 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :7392 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 6500 Kbps


2. Assured Rate Test: -provides background information.


Download Speed

865 Kbps
 
0 Kbps600 Kbps
Max Achievable Speed


 Download speedachieved during the test was - 865 Kbps
 For your connection, the acceptable range of speeds is 576-600 Kbps.
 Additional Information:
 Assured Rate IP profile on your line is - 600 Kbps

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Distinguished Sage
Distinguished Sage
426 Views
Message 13 of 13

Re: BT Broadband slow 2 weeks after installation

that looks better apart from the download/throughput which is 946.  It may be your exchange is busy/congested which accounts for slow throughput.  try running again tomorrow during the day and if no better you need to email the mods for assistance.  give them your phone and account number and a link back to this thread  forum.moderation.team@bt.com



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