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hokken
Contributor
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Message 1 of 3

BT Broadband talk / stopped accepting call from France

My BT Broadband talk phone stopped 2 weeks ago to accept calls from France, the phone won't ring at all and the calls will go directly in the "missed calls" log. The phone still ring normally for people who are calling me from the UK. On their sides my friends in France mentionned that things seem to work as normal  but after a while their call willl always end up on my answering machine and my phone won't ring at all. Is there any new BT filtering at work I should be aware of ?

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Highlighted
Moderator
Moderator
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Message 2 of 3

Re: BT Broadband talk / stopped accepting call from France

Hi Hokken,

 

Thanks for posting. I've not come across anything like this previously. Have you inadvertantly set up some sort of call forwarding service for the French numbers? Is there something on your answer machine that you might have enabled that could have redirected the number. If you could post as much information as possible we can look into it further.

 

Cheers

 

David

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minusdot
Recognised Expert
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Message 3 of 3

Re: BT Broadband talk / stopped accepting call from France

I'd try resetting your HomeHub (you don't need to lose your shared contacts) as it sounds like a new variation on a known problem with HH2s and Hub Phones.

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