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Clydesdale
Aspiring Contributor
268 Views
Message 1 of 4

BT Broadband upgrade - what a joke!

On 30th September I received an email,

 

On 03-Oct-12, we’ll be upgrading your local phone exchange. That means you’ll get a stronger, more reliable broadband connection. (It might make it a bit faster, too.)

 

The work (they say!) completed on 4th October.

 

Since then the service has deteriorated day by day. Now broadband drops out at east 20 times a day.

 

Yesterday, they say 'a specialist will call you between 08:00 and 09:00'. Nothing.

 

I go out at 10:15 for 10 mins voila! A voicemail saying there is nothing wrong with my broadband.

 

I ring back. 20 mins of press this, press that, unplug your router, etc, I finally get to another Indian operator who just says hello. Not how can I help you or, hello BT or anything else. Just hello! I finally get put through to the 'clever' people. I am then told that they will do some tests, but not to make or receive any calls. How do I stop calls coming in!!!!

 

I then sit and wait....the phone rings 15 mins later (should I answer or not as they said not to receive calls??) I answer as the number looks like BT (0800 number) and yes...it is BT. An automated service asking me what I think of the service!!!!

Broadband then goes down AGAIN!.....

Keep watching I will tell you how I get on (or don't) as the case may be!

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3 REPLIES 3
Distinguished Sage
253 Views
Message 2 of 4

Re: BT Broadband upgrade - what a joke!

You are currently in a 10 day line training period the important thing now is not to manually restart your hub and let the exchange equipment find you best speed and stability
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Clydesdale
Aspiring Contributor
233 Views
Message 3 of 4

Re: BT Broadband upgrade - what a joke!

I understand about the 10 day period. I haven't switched my hub off at all.

 

According the hell desk its something between the exchange and wholesale. I'm not convinced. That shouldn't make my broadband disconnect.

 

Let's whether they honour their call back tomorrow at 10?

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Distinguished Sage
222 Views
Message 4 of 4

Re: BT Broadband upgrade - what a joke!

it is normal for the the hub to restart during the training period do not worry about it
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