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Newbie
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Message 1 of 4

BT Business Hub and Skype quality

A few months ago my old Business Hub (2700HGV) gave up the ghost and I now have a shiny new Business Hub 3. For all tasks except Skype it seems perfect, but Skype calls are terrible; while I can hear the other end of the conversation fine, my voice is choppy and drops words. This makes it impossible to use as I conduct a lot of business via skype.

 

It's not a line issue, as at this moment I have an old Home Hub (the original white one) plugged in and the Skype Test call worked fine on that, whereas it didn't on the Business Hub 3. I can't stick with this Home Hub though as a) it's not mine, and b) stability is an issue; it exhibits the same symptoms as my dead hub, which is poor web access - pages don't load, or only load partially.

 

Does anyone know if there's something that can be done to the Business Hub to correct the Skype issue, or is buying a new better quality router the only solution?

 

For completenes, my settings are:

 

Connection Information
Line state:Connectedppp0_0
Connection time:0 days, 00:01:33
Downstream:5.063 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):9.4 dB / 21.0 dB
Line attenuation (Down/Up):44.1 dB / 26.0 dB
Output power (Down/Up):19.4 dBm / 11.9 dBm
FEC Events (Down/Up):19 / 0
CRC Events (Down/Up):2 / 4
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):1 / 0
Error Seconds (Local/Remote):514 / 21

 

This is after having just plugged this router back in.

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3 REPLIES 3
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Distinguished Sage
Distinguished Sage
332 Views
Message 2 of 4

Re: BT Business Hub and Skype quality

Are you a BT Business Broadband Customer?

 

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Highlighted
Newbie
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Message 3 of 4

Re: BT Business Hub and Skype quality

Yes, I'm a business customer. And with that I realise I've posted in the home forum - doh!. I'll move over to the business one.

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Distinguished Sage
Distinguished Sage
323 Views
Message 4 of 4

Re: BT Business Hub and Skype quality

Thanks, you may get some help there, as the Business product is quite different with regards to speed and contention.

 

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