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Cariad1256
Beginner
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Message 1 of 7

BT Buy Out of my EE Contract

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Hi, I received a phone call from a lady representing BT asking me to switch over to BT. I said i still had a contract with EE and she said BT will buy out that contract. I said ok and everything has gone well switching over. Now i am here i have not found out how BT are going to pay the buy out. Rang the help line a couple of times and they say they will ring me back, but they haven't yet.

Any ideas?

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DavidM
Moderator
Moderator
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Message 2 of 7

Re: BT Buy Out of my EE Contract

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Hi Cariad1256,

 

Welcome and thanks for posting. You'll get details on how to contact the switcher team at switching from EE. Can you try that and let us know how you get on.

 

Cheers

 

David

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Cariad1256
Beginner
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Message 3 of 7

Re: BT Buy Out of my EE Contract

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Hi and thanks for the link. Yes that info tells me how to change from EE but the change happened on the 6th August, I'm now here using BT now. In the sales call from the BT lady she said BT would buy out my contract from EE if i left EE early. EE have sent me a bill for £242 so i need BT to pay that, like the sales lady said BT would do. I have had no email or other info on how BT will pay it.

Thanks, Phil

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: BT Buy Out of my EE Contract

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plesae update as I have never heard of BT buying out your existing contract if you transfer. 



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Cariad1256
Beginner
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Message 5 of 7

Re: BT Buy Out of my EE Contract

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Hi. I rang BT on their help line and they have told me to email a copy of my final bill from EE, to the switching team at BT and they will knock the amount off my BT bill. They say it is very common for BT to pay off the contract of other providers, to get the consumer to come over to BT, so problem solved.

 

Thanks for your help

 

Phil

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toekneem
Distinguished Guru
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Message 6 of 7

Re: BT Buy Out of my EE Contract

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@Cariad1256 wrote:

Hi. I rang BT on their help line and they have told me to email a copy of my final bill from EE, to the switching team at BT and they will knock the amount off my BT bill. They say it is very common for BT to pay off the contract of other providers, to get the consumer to come over to BT, so problem solved.

 

Thanks for your help

 

Phil


Not for home phone, or Broadband, or TV

toekneem

(EASBF)

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Cariad1256
Beginner
4,433 Views
Message 7 of 7

Re: BT Buy Out of my EE Contract

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This is for home broadband with phone line and calls. Maybe i should be sceptical too as i never beleive anything until the cash is in my hand, or in this case, the balance shows up in my account. I'll keep you posted

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