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anna72
Beginner
516 Views
Message 1 of 4

BT CALL PROTECT

In the list of recent calls that one can view, does this include calls that have been sent to junk.  If not how do you check what has been sent straight to junk?

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XRaySpeX
Recognised Expert
498 Views
Message 2 of 4

Re: BT CALL PROTECT

Call 1572 (Option 4 or it might be 3) from your landline to access junk voicemail messages.

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Message 3 of 4

Re: BT CALL PROTECT


@anna72 wrote:

In the list of recent calls that one can view, does this include calls that have been sent to junk.  If not how do you check what has been sent straight to junk?


You can access your junk calls, if there are any, by dialling 1572.

 

If you want to know exactly wich calls have gone to junk, then it's a process of elimination. You need caller display.

Look in the calls log, in the Manage BT Call Protect pages, and compare the listed calls against those shown on your phone Calls Listing.

Any calls which have gone straight to junk will not be shown on your phone.......They have been diverted to junk, away from your phone!

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pompey1898
Recognised Expert
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Message 4 of 4

Re: BT CALL PROTECT


@anna72 wrote:

In the list of recent calls that one can view, does this include calls that have been sent to junk.  If not how do you check what has been sent straight to junk?


Hi Anna,

 

Unless anyone knows better, I do not thnk there is any way of knowing which calls have actually been sent to your junk mail box. 

324 calls have been sent to my junk mail box but not one message has been left.

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