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stoketrans
Beginner
669 Views
Message 1 of 7

BT CLOUD -SYC FILE

Please help having trouble with the BT Cloud application so today reinstalled   with  file  BT Cloud 171.5.21 running 

 Windows 7 on desktop

Now having bigger issues as unable to add any folders to it when hovering over the BT Cloud folder just shows

restricted symbol  have no problems coping to other folders example dropbox

Tried again reinstalling also on other computer but same problems

Many Thanks

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6 REPLIES 6
DavidM
Moderator
Moderator
645 Views
Message 2 of 7

Re: BT CLOUD -SYC FILE

Hi @stoketrans and welcome.

 

I'm sorry you're having problems using the Cloud. We'll need to take a closer look at this for you so can you please drop me over an email with your details? You'll get the contact the moderators link in my profile. We're very busy at present so it's taking longer than expected to reply but once you submit the details we'll get to you in turn.

Cheers

David

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stoketrans
Beginner
628 Views
Message 3 of 7

Re: BT CLOUD -SYC FILE

Have made  a offical reply to BT 

But have sorted out first part of problem unable to use the BT Sync folder below is what I have done

 

Removed BT Cloud version 17.1.5.2.Production

Replaced with BT Cloud version 16.3.18.10 Production

My think is as running Windows 7 the old version is what 7 likes best

So up and running again but uploads speeds still poor

Thanks

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DavidM
Moderator
Moderator
625 Views
Message 4 of 7

Re: BT CLOUD -SYC FILE

Thanks for letting me know you've sorted the Cloud issue @stoketrans.

 

Are you having problems uploading via cable or wireless? What speeds are you getting? Are you on Infinity or ADSL broadband?

 

Cheers

 

David

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stoketrans
Beginner
613 Views
Message 5 of 7

Re: BT CLOUD -SYC FILE

Hi DavidM

BT Wholesale Broadband Performance Test

Result

Down load 71.21 

Upload  17.41

Ping      25.50

Using BT Infinity 1 by cable through BT Broadband extender 

Just completed uploading today a file into B T Cload  of 1.35gb  which have taken 7hr 4 miutes

Same file uploaded  to Dropbox just now 28mins and syc to other devices within  40 mins

Had BT technician phoned last Thursday 16th at 14.15 to help resolve problem went through computer online said slow broadband speeds get them checked.

But works ok for Dropbox but not BT Cloud

 

Thanks Stephen

 

 

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DavidM
Moderator
Moderator
608 Views
Message 6 of 7

Re: BT CLOUD -SYC FILE

Hi @stoketrans,

 

Thanks for posting. Did the technician say he was going to get this looked at or did he advise you to do that?

 

Cheers

 

David

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stoketrans
Beginner
590 Views
Message 7 of 7

Re: BT CLOUD -SYC FILE

Hi  All he suggested was I check line and inter speeds which I do regurlary

So done line check at My BT - reported ok

Then ask BT to check

 

BT Tested line said ok but will removed traffic and refresh line also done router  reset 

They said  speeds will increase in next day or so 

But our better than their promise of 65

Retested  internet speeds again 

Down loads  69.55

Uploads 17.20

Pings 23.38 

 

 

Many thanks Stephen

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