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FEDUPCUSTOMER
Beginner
1,093 Views
Message 1 of 8

BT CUSTOMER SERVICES - TOTALLY INADEQUATE

WHEN ARE CUSTOMER SERVICES GOING TO RESPOND TO MY COMPLAINT *****=*****????? IT DATES FROM 20TH JULY AND RELATES TO THEIR APPALLING SAGA OF INCOMPETENCE ARISING WHEN MY INTERNET CONNECTION DEVELOPED A FAULT ON 18TH JUNE.

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7 REPLIES 7
DavidM
Moderator
Moderator
1,086 Views
Message 2 of 8

Re: BT CUSTOMER SERVICES - TOTALLY INADEQUATE

Hi @FEDUPCUSTOMER,

 

Thanks for posting. I'm sory no-one has been in touch. I've asked your case handler to call you as soon as possible with an update.

 

Cheers

 

David

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FEDUPCUSTOMER
Beginner
1,043 Views
Message 3 of 8

Re: BT CUSTOMER SERVICES - TOTALLY INADEQUATE

BRILLIANT !!!!

 

I'LL TAKE YET ANOTHER DAY OFF WORK

 

SO THAT I CAN SIT THERE FOR HOURS WAITING

 

FOR SOME CALL CENTRE OPERATIVE WHO

 

DOESN'T LISTEN

 

TALKS OVER ME

 

TELLS ME THINGS THAT ARE UNTRUE

 

AND CAN'T USE THE BT SYSTEMS

 

TO RING ME ,

 

OR BT COULD SEND ME AN EMAIL

 

AS I HAVE BEEN ASKING THEM TO DO

 

SINCE 20TH JULY.

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imjolly
Distinguished Sage
Distinguished Sage
1,038 Views
Message 4 of 8

Re: BT CUSTOMER SERVICES - TOTALLY INADEQUATE

 Is there some reason you continue to use block capitals which is considered shouting bearing mind this is a customer help customer forum and everyone here apart from mods are customers just like you. In addition block capitals make your post difficult to read



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licquorice
Distinguished Sage
Distinguished Sage
1,037 Views
Message 5 of 8

Re: BT CUSTOMER SERVICES - TOTALLY INADEQUATE

Assuming one is inclined to read a post in capitals in the first place.

FEDUPCUSTOMER
Beginner
1,027 Views
Message 6 of 8

Why is BT so incapable

of sending me an email ?

 

Aren't they supposed to be a communications company ?

 

I have been trying to get a reply from them since 18th June.

 

I have tried phoning.

 

I have tried the online chat facility.

 

I have tried emailing them.

 

But all I get are lies and inaccurcies

 

from people at the Call Centre who don't listen,

 

don't understand

 

and don't care.

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imjolly
Distinguished Sage
Distinguished Sage
1,025 Views
Message 7 of 8

Re: Why is BT so incapable

did your case handler get back to you after mods contacted him/her after your previous post?



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abigis4
Aspiring Contributor
972 Views
Message 8 of 8

Re: Why is BT so incapable

18th June?

I've been trying to get a resolution since April so you'll be here for another few months at least.

Good luck.

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