Hi,
Really hope someone can help with this as I'm completely baffled. Will try to be as brief and as detailed as possible.
Had my phone line switched over a few weeks back and received a new advanced handset (not the Alexa one). I currently have two BT Premium phones, and as a consequence I needed to plug one into the back of my router so it would continue to work. I then set up the new phone by connecting it to the router, added my numbers in and all seemed well.
However I have an odd issue. I currently use BT Call Protect and it has worked fine until this new setup. What happens now though is when an unknown number rings me, my new Advanced handset does one ring and then the BT Call Protect kicks in. The other phones remain silent - as they always have.
When the announced call comes through though, only the two old Premium phones ring. The new phone will not, and therefore I can only answer the call on the Premium phones.
I hope this makes sense. And despite messing about with all the settings, turning Protect on and off etc, unplugging etc. the problem persists and I cannot get the new phone to ring. Aside from this immediate one ring and then off.
Has anyone else encountered this at all? I'd be very grateful if anyone can offer a solution.
Many Thanks!
