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old_email
Aspiring Expert
777 Views
Message 1 of 7

BT Caller Display - please help

This has not worked with any regularity for me for 12 and maybe as long as 20 months.

 

I report it as a fault - it gets logged - then the fault is shown as clear "no fault found".

 

I do not get the caller's number on my phone display - I have Caller display in my package and #*234* confirms it is on.

 

I've posted on here before and last week I called faults again just after renewing my 12 month broadband + line package.

 

The lady who took my call last week promised me she would "take ownership" of the fault but now seems to have disappeared.

 

I'm fed up of just seeing "Calling" on the display and having to decide whether to pick up (friend) or leave it (foe=scam/spam/automated etc).

 

I don't know how to isolate whether it may be my handset (cheap Chinese but has worked for several years). 

 

Can someone help out isolate where the problem lies?  I've heard but have no confirmation that there are some compatibility issues with POTS & Broadband equipment in some exchanges - if that is my situation I would like at least to be told. 

 

Thanks

 

 

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6 REPLIES 6
Devon_Dave
Distinguished Guru
748 Views
Message 2 of 7

Re: BT Caller Display - please help

Hi

 

Have you tried another corded phone with caller display (borrow one?) direct into the test point of your main telephone socket? Try it without a filter plugged in.

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old_email
Aspiring Expert
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Message 3 of 7

Re: BT Caller Display - please help

Thanks Dave.  I am plugged direct to the master socket and have even tried it with my router disconnected.

 

What is fairly consistent is that if I disable Caller Display, then enable it (using *234* and #234*) then the number will display for the next and maybe the next 2 or 3 calls.  This leads me to think that it is an exchange issue.

 

I'll ask around if anyone can let me use an alternate handset but offhand I don't know of anyone locally.

 

 

 

 

 

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Devon_Dave
Distinguished Guru
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Message 4 of 7

Re: BT Caller Display - please help

rather than just plug into the msin socket. can you ensure you are plugged into the test socket. you will need to remove 2 screws and then a front plate. This is to ensure all your own internal wiring and equipment is disconnected.
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old_email
Aspiring Expert
719 Views
Message 5 of 7

Re: BT Caller Display - please help

Apologies - I had meant to say Test socket.  I plugged into there a year or so back when trying to get the most out of my broadband and haven't put the faceplate back since.

 

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old_email
Aspiring Expert
681 Views
Message 6 of 7

Re: BT Caller Display - please help

Well this is wierd and I don't understand it.

 

I've borrowed a Binatone Lyris 710 phone from a friend.  Plugged it in and rang myself using my mobile.  Success.  Get my friend to ring.  Success.  Get my sister to ring. Success. 

 

Now I plugged BOTH my phone and the Binatone using a simple double adapter and both phones work.

 

Why would that happen? 

 

For what it's worth my phone is as seen at

 

**Edited**

 

Wiring is Filter into Test socket.  Internet into filter, phone into filter or double adapter into filter.  No other cables.

Filters used:  BT supplied with Home Hub 4 and also an ADSLNation XF-le.

 

 

 

 

 

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pottyperson
Distinguished Guru
Distinguished Guru
672 Views
Message 7 of 7

Re: BT Caller Display - please help

I know nothing about your phone and that won't change because my rating tool warns against entering the site you've linked. Is it really worth persevering with a dodgy, obscure import when tried and trusted phones are available pretty cheaply?

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