BT Cloud 2gb that should be 50gb

[nicktuk159]

It seemed so simple and so obvious ... the email said I needed to upgrade to 50gb as I was nearing my 2gb limit so I immediately applied to upgrade and now, several months later, I'm paying for 50gb, have even paid for two simultaneous 50gb upgrades (!) and mycloud says I have 50gb but on the same page it assures me that I've used my 2gb and need to upgrade ... everytime BTcloud on my PC and laptop tries to work I get an onscreen message saying I need to upgrade as I've run out of space! Now the PC can't connect to BTcloud even though I can sign in 😞

I've literally spent hours chatting to the various help desks who have only wanted my details to pass on to others who, I am assured, are treating this as a PRIORITY .... and yet several months down the road it still isn't fixed/working.

[pottyperson]

Welcome to the forum. A moderator should be along soon to help you with this.

[PaddyB]

Hi Nicktuk159,

I can look into this for you. Please could you send me in your details using the "Contact Us" link found in my profile?

Thanks

PaddyB

[nicktuk159]

Thanks Paddy ... if by contact us you mean contact BT then sadly I have already exhausted my patience re using that avenue .. I used it earlier today and got a reply saying there wasn't a queue to attach my email too so would I please telephone someone instead 😞  I'm happy for you to have my details if you can help as if it isn't fixed soon I will be investigating other sources such as the uniblue that I've just been sent details for

[gg30340]

Paddy means for you to contact him.

Use the link that he has set up

[nicktuk159 · Accepted solution]