I am just a BT customer.
The mods do respond within 5-7 working days at the moment.
I will try to locate your thread where you contacted the mods, and will add this to it, to maintain continuity.
I see you contacted them on the 9th March, so you should hear from them by the 16th.
I see you have cancelled BT Cloud anyway, so I cannot see how they can help at this point?
If you have any other issues, then its best to take them up with the moderator, as there is nothing that forum members can do to help.
1. when you post online you will be contacted by a 'moderator' who will ask you to send them a 'private message' and will say that they will help you with the problem - when you do 'private message' the 'moderator' the first thing they will tell you is that they can't help you and you need to use the online contact form - this will be the same contact form you have already used and BT didn't bother to reply to
I suggest you re read the moderators instruction as it does not say to Private message them
So, to follow up on my final comments that BT categorically stated they would not bill me for the cancelled Cloud storage.
Guess what, they billed me! After all the hassle and assurances, the crooks billed me!
Then, when they said they would refund me;
1. they can't do it for this billing period (so they have to charge me their incorrect charge and refund me in 3 months time on the next bill); and
2. they couldn't send me an email to say this is what will happen, or to confirm that the Cloud storage is cancelled as apparently they can't / won't send emails to customers.
I had thought they were just incompletent, but now I know they are just a completely crooked organisation that rips off customers.
Guess what, I waited the 3 months for my next bill and NO REFUND.
BT are either utterly incompetent (beyond belief to be honest) or complete crooks.
Thanks for your post and welcome back!
I'm sorry that you haven't received the refund. We are very busy at the moment and it would take us a few days to get back to you so can I suggest having a word with our "billing live chat team"
Let me know how you get on speaking with them.
I'm afraid as you can see from the sorry story above, contacting Customer Service had done absolutely no good as I have done this numerous times and each time they 1. lie and say everything has been sorted out; and 2. refuse to send an email confirming what has been agreed.
So, on the basis that BT Customer Service are either utterly incompetent or deliberately obstructuve when it comes to giving customer's their money back I have writtent to complain.
Sad that this will probably end up in me needing to do to the Ombudsman when BT are quite clearly in breach of their statutory responsibilities (i.e. I cancelled within the cooling off period and I am quite obviously entitled to the refund, which even their Customer Services agreed).