Solved! Go to Solution.
Hi @bbeettaa and thanks for posting.
I'm sorry you're having so many problems getting the Cloud issue sorted. I'm sure I can lend a hand with this. Can you please drop me over an email with your details? You'll get the contact the moderators link in my profile.
I get the same problem, BT support have "suppossedly" fixed it a few times, it has never worked since I changed to BT from Sky 9 months ago, and I've sort of given up, if anyone finds a solution as it looks like BT don't know could they please publish it. I'm running Windows 10 pro 64 Bit, on an Intel Xeon platform.
Welcome and thanks for your post!
Sorry for the problems you're having using BT Cloud. First of all, can you check that your online account is marked as your primary BT ID? Check out this link for some help on how to do that - What is a BTID and how do I get one?
Please scroll down the page when it loads. You're interested in the section that says "Is my BT ID the primary BT ID".
Post back and let me know how you get on with this.