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Beginner
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Message 1 of 2

BT Cloud - Free Upgrade but still on 5GB

I have BT Infinity 1 and recevied an email to say I am being upgraded to 100GB BT Cloud Storage.

 

I have already sent details to a MOD last week via these forums and still I am sitting at 5GB and waiting for the upgrade. I have also been on the phone to BT as well as live chat and no one can help me. 

 

In summary, the whole experience with BT regarding BT Cloud has seriously damaged their reputation in my opinion. 

 

Please can someone help here?

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Moderator
Moderator
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Message 2 of 2

Re: BT Cloud - Free Upgrade but still on 5GB

Hi @ramage316 Sorry about the delay in getting back to you. I've had a look at the queue and we will be in touch tomorrow.

 

Cheers

John

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