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clivemacd
Aspiring Contributor
1,832 Views
Message 1 of 9

BT Cloud Hanging in Chrome

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BT Cloud has been hanging immediately after logging in (spinning Windows 7 disc) on Chrome for a week - it is not usable in Chrome. It works fine in Firefox. The usual display is there (My Activity etc) but is greyed out and inaccessible behind the spinning Windows 7 disc. Assistance appreciated.

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8 REPLIES 8
clivemacd
Aspiring Contributor
1,818 Views
Message 2 of 9

Re: BT Cloud Hanging in Chrome

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To clarify, the issue is with the Chrome browser, not the Chrome operating system.

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JoeV
Retired BT Expert
1,804 Views
Message 3 of 9

Re: BT Cloud Hanging in Chrome

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Hi @clivemacd,

 

Sorry you're having trouble. Google made a change we weren't expecting in version 60 of Google Chrome (currently being rolled out), which has caused the My Activity page to hang for some users.

 

We're going to be releasing an update to our website in the next couple of weeks (aiming for Thursday, but this is subject to our testing being successful) which will fix the problem. Until then, other supported browsers (Firefox and IE/Edge, plus Safari for Mac users) will continue to work fine.

 

Thanks,

Joe

JoeV
Retired BT Expert
1,773 Views
Message 4 of 9

Re: BT Cloud Hanging in Chrome

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Hi @clivemacd,

 

An update for you - we updated our website this morning, and it should now be working correctly with all versions of Chrome. Thanks for your patience while we fixed this problem!

 

Joe

clivemacd
Aspiring Contributor
1,755 Views
Message 5 of 9

Re: BT Cloud Hanging in Chrome

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Thanks Joe

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G3RIR
Beginner
1,733 Views
Message 6 of 9

Re: BT Cloud HELP hangs

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can't get started in cloud as the help hangs

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wdblue
Aspiring Contributor
1,721 Views
Message 7 of 9

Re: BT Cloud Hanging in Chrome

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Yep, working again in Chrome today. 

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G3RIR
Beginner
1,714 Views
Message 8 of 9

Re: BT Cloud Hanging in Chrome

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No help still not working. If I click how to decide what gets backed up I get no response at all.

 

I tried updating Chrome and I tried rebooting my PC still nothing.

 

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alrobbo
Beginner
1,622 Views
Message 9 of 9

Re: BT Cloud Hanging in Chrome

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Any update to this?  I still have the spinning circle in the Chrome window when trying to log into my BT account, any suggestions?

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