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JacquiT
Community Manager - Retired
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Message 1 of 1

BT Cloud PC Client log in issue - Fix

An issue has been reported to us that for some BT Cloud customer's they are unable to use BT Cloud when upgrading their PC application.

 

The issue appears to have been caused by a certificate expiry issue which is normally resolved by running Windows Update.  However it appears this is not successfully updated in all cases – hence some people are affected and others not.

 

The certificate can be manually refreshed by completing the step below which will enable you to successfully log into BT Cloud again.

 

Step 1

Open your web browser and paste the link

https://a.mobify.com/bt/a.js 

 

NOTE: This will present a BLANK webpage (this is deliberate)

 

img1.jpg

 

 

Step 2

 

In the address bar – click on the padlock as highlighted in red

 

 

img2.jpg

 

 

 

Step 3

 

Once clicked on the padlock a dropdown box is displayed

 

 

img3.jpg

 

 

Step 4

 

Click on ‘View certificates’ and you will be presented with this

 

 

img4.jpg

 

 

 

Once you have done that, this process is completed.

 

 

Validation Step

 

VALID FROM date is in the future and should be showing July 2014 or beyond.

It should now be possible to log into BT Cloud via the PC client again.

 

 

 

Thanks

BTCare Moderation Team

 

BTCare Community Mod

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