BT Cloud - Photo Albums not being created automatically

[mcrossley1962]

Just setup BT Cloud and looking to upload lots of photos

I have organised local folders, how I would like to see Albums in the cloud then Synched

I get files and folders correct but no Albums have been created

I have setup Enable Smart Folders which to me reads that Albums should be created in line with the folders

I have called Help line and told I need to manually create Albums and move photos into them

Anyone had similar issues and been able to get it to work ?

[mb1958]

Same problem - no solution - just shows geographic area the photo was taken - pretty naff really

[Roy1939]

This is what I have discovered:

The first time you backup a folder named XYZ with 5+ photos in it. Smart folders will create a photo album named XYZ.

If you subsiquently delete the XYZ photo album from BT Cloud. Smart folders will not create a photo album for XYZ again, even if you do delete eveything in BT Cloud and delete and reinstall the App on your machine.

I don't think you can totally reset your BT Cloud account - it's remembering the initial file name / photo album relationship whether you like it or not.

There's probably some logic to this. Any comments BT?

[Roy1939]

Sorry - ignore last post. It started fine, creating photo albums for the newly named folders as I moved them into my Pictures folder. Then it just stopped. I may have tranfered too many too quickly. I don't know, I give up!  There are loads of posts slating this feature and BT cloud in general. Very poor BT.

[duberry]

My problem  is it works fine but it will only back up all my photos  from the last year. It sees 363 photos in my photo stream. However I want it to back up the lot from 4 years ago and I have 1500 photos in my photo stream. But it will just not see them at all even when you click photos and documents. Its a strange programme. I would rather use icloud where it just works but not paying twice for storage. Any ideas how to get it to back up all photos. I use an ipad mini with ios 11.4.1

[mcrossley1962]

Duberry, sorry i cant help on that one. I use BTCLOUD client on PC and copy photos manually to a sync folder and it works fine. My only issue relates to the photo album functionality which doesnt work

[mcrossley1962 · Accepted solution]

Realised that I was using Synch functionality rather than Backup.
I changed the setup so it is just running a Backup and all works okay