I have been having this problem since Thursday last week. Have just finished speaking with the Helpdesk and what a total waste of time. Wouldn't listen when explaining the problems, and insisted on uninstalling and reinstalling the program. Even though I knew and told him it would have no impact.
35 minutes later eventually said he would pass it across, but come on BT, you know there are clearly big issues so how about you communicate what is happening to your paying customers, and actually get it fixed.
Otherwise, really not sure why I am bothering to pay you for services I am not receiving.
