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Aspiring Expert
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Message 21 of 33

Re: BT Cloud, Unlimited Infinity 1, 5GB or 100GB?

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@JohnC2 @NeilO

 

Thanks I sent the form yesterday.

 

Do you have any idea when this will be looked into?

 

Cheers

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Moderator
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Message 22 of 33

Re: BT Cloud, Unlimited Infinity 1, 5GB or 100GB?

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HI @devera Thanks for sending in the form. We are currently looking at approx 7 days to get to your case. We'll be in touch sooner if we can.

 

cheers

John

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Guru
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Message 23 of 33

Re: BT Cloud, Unlimited Infinity 1, 5GB or 100GB?

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Now the BT Cloud has been BT'd. (Made as complicated as possible).

I have "Unlimited Broadband with BT Infinity 2" and have 50GB. My daughter has the same but has no BT Cloud allowance at all.

 

Stew

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Message 24 of 33

Re: BT Cloud, Unlimited Infinity 1, 5GB or 100GB?

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Hi @StewM The cloud storage limits have increased so it could depend on when you last renewed your contract. 

 

If you send us your details we'll be happy to check your cloud storage. You can contact us by clicking on my user name and selecting contact the mods. 

Thanks
John

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Guru
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Message 25 of 33

Re: BT Cloud, Unlimited Infinity 1, 5GB or 100GB?

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Thanks john. Just checked and I renewed my contract on the 12th April so no upgrade. BT looking after its existing customers again!

Don't use the BT Cloud so thanks for the offer but no thanks.

 

Stew

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Aspiring Expert
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Message 26 of 33

Re: BT Cloud, Unlimited Infinity 1, 5GB or 100GB?

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@JohnC2

 

Any updates please as to how far up I am in the queue?

 

Cheers

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Message 27 of 33

Re: BT Cloud, Unlimited Infinity 1, 5GB or 100GB?

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Hi @devera We are currently looking at about 7 days from the date your form was submitted. 

 

Thanks

John

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Aspiring Expert
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Message 28 of 33

Re: BT Cloud, Unlimited Infinity 1, 5GB or 100GB?

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@JohnC2

 

Please disregard my form submission. 

 

I got in contact with UK support (two callbacks) and it seems I'll automatically be upgraded to 100GB around June/July.

 

Otherwise I'll have to recontract again if I wanted the 100GB now (but there's no point really).

 

I can wait anyway.

 

Cheers

 

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Guru
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Message 29 of 33

Re: BT Cloud, Unlimited Infinity 1, 5GB or 100GB?

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I take it back. Existing customers will have upgrades

 

Stew

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Aspiring Expert
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Message 30 of 33

Re: BT Cloud, Unlimited Infinity 1, 5GB or 100GB?

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Good news I suppose:

 

The increased storage allowance is available to all BT Broadband customers from July 3rd. 

.

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