This user is mega dissatisfied. iCloud doesn’t work.
I've signed up so as to complain. There seems to be no other way of doing so. So I’m going public.
It’s clear from this Forum that I’m not the only person who’s really fed up.
I’ve spent hours on the web chat and the telephone over the last few weeks with people from BT who assure me it should work, or it’s about to work, or there’s an update in the pipeline.
I had a long session (nearly an hour) on the telephone last Thursday (27th) with someone who assured me they were going to ring me again the next day. between 2 and 3. I waited in all Friday afternoon and they didn’t call me. It’s not the first time I’ve waited in for several hours for somebody who either hasn’t rung, or has rung long after they said they were going to.
So I was already fed up.
Before yesterday (1 Nov) the iCloud app on my computer worked erratically but unreliably. Sometimes it froze. Sometimes it didn’t. As of yesterday, it now crashes each time I run it. Yet I haven’t done anything to it.
Before, it was random which files it transferred from my BTCloud folder to the ‘real’ BTCloud in hyperspace. Some it did. Some it didn’t. Some after several weeks, it still hasn’t done. And some which appear to be in the hyperspace BTCloud when I visit it from the web, are invisible there when I visit it from my iPad.
And why are there then another set of files in the hyperspace version which are different from the BTCloud folder?
And why does it claim it can copy my iTunes library to iCloud, but each time I try, it denies the ability to see the iTunes library on my computer - even though it is clearly opening iTunes.
This really is a 100% rubbish set of applications, put together by programmers who either don’t know what they are doing or have stopped because they aren’t being paid.
If DropBox, Google, iCloud, OneDrive and various other people can produce a system that works seamlessly and reliably, then BT should have no difficulty doing the same. You have been weighed in the balance and found wanting.
I am very, very dissatisfied indeed. Does anyone from BT ever reads these threads? I suspect they don’t.
