I applied the upgrade on Windows when it popped up this morning. It looks as though everything added since June has had to be uploaded again.
When the software was installing it looked like a new software provider was involved.
Maybe BT have moved the backend to a new provider and haven't finished moving the data across yet. If this is the case I would have expected some sort of migration notice.
BT - how can you do an "upgrade" like this without providing some user information/help about what is going on? I have no idea how I can manage my content at the moment. I received notifications that Smart Folders were being created but I don't know where they are or how to look at them (or even why they were created). I got through to BT Help after a very long wait, and spoke to someone thousands of miles away who didn't have a clue - all she could tell me was that the upgrade has been done this morning, maybe things were still building and maybe it would be better in 24-48 hours, if not then call again.
BT - do you read these forums? If so, please publish some up-to-date help and notify your users!
Why not warn in advance? Here is a question. In my orignal settings I had specified 2 folders (whcih have subfolders) that I wanted to sync as back up. These folders are in the cloud but they don't appear in the set up dashboard?
Some visuals of the issue. I had specified 2 folders to back up 'documents' and 'Family Photos and Videos'
This visual shows they are in 'your' cloud
However this visual shows that in the setings they are now lost as defined back up folders
and this visual shows that when I try add the 'Family Photos and Videos' folder it won't let me, I have to individually add the 3 sub folders whcih means resyncing 45Gb of files.