BT Cloud Won't Start

[Snellies]

Yep same problem....yet again. I held off doing the update until today (knowing full well it wouldn't work as they never seem to). Just hope BT sort this out quickly. How can EVERY update of the cloud never work properly....sigh.

[David32]

I had a message from BT on the 2/12/20 advising me to update my BT Cloud. I did this and during the process on my L/top using windows 10, my anti-virus blocked the process saying it had stopped a virus !!! Since then my cloud has vanished from the desk top. It worked OK up till then, why mess with it BT?  Hope they sort it soon.

[New_To_UK]

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@David32wrote:

I had a message from BT on the 2/12/20 advising me to update my BT Cloud. I did this and during the process on my L/top using windows 10, my anti-virus blocked the process saying it had stopped a virus !!! Since then my cloud has vanished from the desk top. It worked OK up till then, why mess with it BT?  Hope they sort it soon.

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Its not a virus - you can add an exception when it flags it to complete installation. Once the install completes, check the system tray for a cloud icon. 

[abramj]

A further degradation in service is the fact that BT Cloud folder shortcut, which added BT Cloud at the same level as Dropbox and OneNote in file explorer is no longer provided and hence options to have this point to new sync folder location (see previous community post "BT Cloud Folder Shortcut) no longer works.

This shortcut was really helpful when wanting to move files into the sync folder either from within file explorer or when doing a "save as" operation in various applications like Word and Excel.

Any chance this functionality can be provided/restored - sort of like addressing your users requirements ??

[doleawg]

Anyone know if it possible to reinstall the old version of software and stop the upgrade?

[NickBenes]

I am afraid it is not possible it will still download the new version
I have tried to myself

[David32]

Hear Hear to that, we can but hope.

[bobreed]

It would seem that this upgrade has been causing problems for three days.  Having successfully downloaded and  run the new version of the BT Cloud App it stopped syncing and continually stalled on uploads.  I spoke with the helpdesk yesterday and they said that there were problems which would be sorted later in the day.  This morning all seemed well and a backup started but again after an hour or two has stalled and not moved for two hours.   The folder that the backup was uploading to is not accessible via the web interface but returns a message "We are experiencing some technical problems - please try again later"  It seems that the new app has lost contact with the cloud.   Helpdesk rung again and told that they are still having issues with the cloud and to try later.   3 days without a reliable backup really is not good enough.  It would help if BT notified all users that there is a problem.  

[scrumpynick]

Thanks for the message John.

My software has successfully updated but the PC has been synching now for 48 hours. I appreciate that it takes several hours to sync 60Gb of files but there is no indication of how much longer the sycn will take.

[doleawg]

I love that Admin post an update but lock it for replies. Sums up customer services

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Recent-update-to-BT-Cloud-for-Windows-user...