BT Cloud Won't Start

[New_To_UK]

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@repatdocwrote:

NOT OK

Not OK

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You are seeing this when you are using cloud on the web, this issue keeps occurring intermittently when using web. It's not to do with the latest upgrade on windows.

[JDL2]

I was notified of the update this morning  which shows Bt are still pushing out the update even though they must be aware of the issues,  There is no warnings to alert you of any impending issues. When I logged on this afternoon I cannot access my Cloud. I rang the help line and 1hr 40 minutes and transferred 6 times to different people, non seemed to be aware of the problem and non could resolve it Well done BT

[PaulN1]

I appear to have upgraded to the new version on a lap top and PC.  However I used to have a green tick on my PC folders and files to show which were backed up.  No longer showing.  Also having created a new Word file and a PDF of same file in a backed up folder on the PC , only the PDF is showing in the new sync window as having been backed up.  

Unable to open the web folder to check as I get an error message: we are experiencing technical difficulties, please try later.

Trying again folder opens, but no Word file backed up.

[SueW2]

BT Cloud is provided by an American company called Synchronoss Technologies. I do so hope somebody from BT is giving them serious grief.

[doleawg]

@SueW2 for those of us who have used BTCloud for a while this isn't the 1st time BT have made a mess of it, if memory serves me right a few years back they forked it up and it was Synchronoss Technologies then too

[JDL2]

SueW2
Thank you for the information, I wasn't aware it was an American System, As or someone giving them serious grief, after my experience with BT help this afternoon, somehow I doubt that.

[chrispo1066]

If it helps I have just found that the "Recently Updated" files list displayed when clicking the cloud icon is not in order of recently updated!  Try looking down the list.  A file I saved was 5th now 3rd - they seem to move around. 

We need a roll back until BT have a working system. 

[Puer1950]

I do not have that icon

[chrispo1066]

Icon may be in the "up arrow" in the bottom left system tray

[chrispo1066]

sorry! bottom right!