Thank you Neil for your moderator post on BT Cloud. However, as others have indicated, your post raises more questions than it answers. I like others would love to know the answers to their questions, including -
1) Why was it essential to mess up a working system for one than clearly does not work nearly as well?
2) Why were BT paying customers treated like this, being used as guinea pigs for software that was not fit for purpose?
In my case, BT Cloud did start, but not properly. Here are the issues I faced -
A) Publisher Unknown. I wanted to sync my files, but was informed that a new update was essential and forced me down the update route. My W10 laptop said that the publisher was "unknown" which was a very poor start.
B) Folders which were being previously backed up forgotten. Once the update was complete, the update seemed to have 'lost' the settings I already had about which folders I had chosen to back up.
C) Different folder path now being used. The previous folder path was as it still is in the Cloud. That is you went through the Documents folder to get to those subfolders in Documents being backed up. This update makes you select the subfolders without reference to them being in Documents. However, I notice that they still work properly
C) BT Sync Folder duplicated. My laptop then seemed to go mad, with old files I already had in my laptop being downloaded. W10 Task Manager reported massive use of resources.
D) I pressed 'Pause' and investigated. I found that a second BT Sync folder was being created, replicating the existing one which was still there. I therefore turned
