BT Cloud Won't Start

[PhilTearney]

It seems to be working thanks

[Cicero]

I must say I am disappointed with AVG not issuing any statement on flagging BT Cloud as a virus/Trojan and still nothing from BT yet.

[plowst]

New app works at first and then

Error than pops up every 5 mins or so. Restarting app seems to enable sync but then error. Deleted and reinstalled app. Had to repoint it at my sysnc folder as it automatically creates a (1) version. Worked for several hours then error again.

[Jules68]

We know that there were problems both with the server software, now possibly at least partly addressed, and the desktop (client) app which has not yet been reissued. If you still are having problems I would wait, if you can, for that new version to be released. You may be trying to cure what for you is not yet curable. 

[JTS1]

Can you clarify what you mean by it isn't working ?

[plowst]

It gives the error message when trying to sync and then pauses syncing

[plowst]

Thanks, I do not rely on this for backup but remote access. As am staying at home while COVID rages its academic at the moment. I posted because most people were reporting fails to start, mine starts, works and then stops.

[JTS1]

Does it resume syncing when the the Resume Syncing arrow on the page which appears after initialising from the Task Bar is pressed ?

[AJW1100]

BT Cloud states all files in sync, but they are not and are not being updated and backed up. Below is the screenshot I took this morning 12 12 2020 after waiting for Cloud to complete its sync upload. most of my files have not been added to the sync system so only 3 are shown. I added an existing folder containing financial info as a duplicate to one that should be synced. The new folder has not been updated as can be seen on the screenshot, it should be updated continuously as shown.

No Financial info updated since 4th Dec.

[GeoffSmith]

In order to be fairly confident that the uploads are working it should be a simple matter of checking that the local and online directory sizes match, but in most cases they don't.

1TB Cloud, 77% used, 228.7GB remaining, which makes sense.
C: drive online size 883.8GB, and another 10GB sync, which is pure nonsense.