@jamieandangelawrote:
Total incompetence by BT ....... no Customer Service information .....a total disgrace. Week after week passes with no movement. BT go back to your previous Cloud Supplier cap in hand and accept that they can do what BT cannot!!!!!
BT announced, yesterday (11th January) that they were forming a new Digital Unit (at Board level) with the remit, inter alia of focusing "on the areas where we can have the greatest impact, delivering digital platforms that bring together best-in-class services for our customers, and fully embracing new technologies such as AI and machine learning. This is bigger than just BT; it's about building partnerships with other leading innovators to expand into new areas and bring the benefits of top-notch digital services to customers, including enhanced converged fixed and mobile services, tools that guard against cyber-attacks, and connected care applications to help families look after elderly or vulnerable loved ones even if they're geographically remote. " The person heading the unit " spent the last seven years as Group CIO [of another company], as well as leading their cloud and security businesses."
It strikes me as very likely that it is this move which triggered bringing in-house both E-mail and Cloud management services - and hence that any move 'back' to previous suppliers is unlikely. BT is creating a new line of business here (it might seem) and continuing to outsource Cloud and E-mail would reduce credibility - of course they way they have actually done this does as well!
I suspect that the timing is out on all this - the move should have been completed and satisfactorily before the new Division was announced - but maybe Covid issues and other pressing timings, such as the new executive joining the company and the need to complete a reorganisation have screwed-up the time table.
But a return to the status quo is extremely unlikely.
