@AndyHBwrote:
Hi JTS1
Yes can see all the above.
I note all my photos/videos are in the "All" Section, even though I uploaded by Album at a time. Will try and find how I can arrange these back into "Albums". Can you advise quickest way of doing this, or is it in the user Guide ?
Many thanks
Andy
Good morning Andy.
If you don't have copy of the BT Cloud User Guide, this is how to get it:
Log into My BT.
Scroll down to the box Your Products and click on - Manage.
Scroll down again to BT Cloud - Included with your products - Access your stored photos and files and manage your protected devices and click on - Manage.
Scroll down again to the link beside a pile of photos and click on - Find out more about BT Cloud.
Regarding your photo, if you put them into Albums, then they should still be there. If you click on the second icon down on the BT Cloud - My Activity page (it looks like a mountain with a star over it) it gives you three options, the middle option is Albums. However, when you click on it, it may take a while to load them all up if you have a lot of Albums. As I said in a previous Message it takes mine approximately 20 seconds as I have lots of Albums containing a total of over 20,000 files and first time use took a lot longer. It pays however to be patient.
Another simpler way is to find out if your Albums have been retained is to click the top right hand corner of any photo and options will appear above it. Select Add to album and a box will appear that has two options - Add to a new album, or Add to an existing album. Do not jump in and do anything quickly, as the existing albums do not instantly appear and when they do, the list will not be complete, but don't worry I'll explain more to do later.
Note: you do not need to add your selected photo to any album, as you were only to see if you could find that your albums were there.
If you do not find you Albums, I will give you more advise on how to recreate them.
Please let me know how you get on.
JTS1
