BT Cloud

[jamieandangela]

RKM said
"BT Cloud is a safe, FREE way to store your photos, videos, contacts, music, documents and other files."

The Cloud is not free it is a part of the monthly fee we all pay and if you want more storage than 1 TB  you pay for it. There are many people who are having issues with the BT cloud and the latest test version 21.1.3 than has been given to some of the BT Community to test is not without issues.

The Forum Community are right to voice their views on the failure of the BT Cloud and the failure of BT to communicate on the Cloud issues.  

[woolstons]

Thank you! It's not safe either!

[RKM]

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@woolstonswrote: If BT doesn't know how to make Cloud backups work (which is stunning).

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The BTCloud service was, and may still be, provided by a 3rd party, Synchronoss, whose stated business is to enable suppliers (ISPs) to create new revenue opportunities through a differentiating, cross channel customer experience.

[RKM]

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@jamieandangelawrote:

RKM said
"BT Cloud is a safe, FREE way to store your photos, videos, contacts, music, documents and other files."

The Cloud is not free it is a part of the monthly fee we all pay and if you want more storage than 1 TB  you pay for it. 

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And if you don't want more that 1TB then it is free.  You don't get a reduced monthly fee if you don't activate the service either!

Note the use of the quotation marks in my earlier post, because I quoted exactly what BT promote the service as: FREE.

If you want to prove you're paying for the basic service, please post a suitably anonymised invoice documenting your payment fee!

[simeon_e]

Your defence is terrible.

Even if the service is free it's a service offered to attract customers to remain with their "paid for" products. BT Cloud, as BT know, invites users to commit their vital operation (syncing and backup) to its product under the expectation of a reliable functioning product. Nowhere have BT stated in their terms and condition that because the product is free it doesn't have to function more do they have to do anything about or maintain. Nothing states that if they choose to they can automatically force your software to update to an inferior product resulting in the deletion of your data and the termination of the service offered to you.

Many users do in fact pay for this product either directly, like myself, or indirectly. I pay for the extra service and space and for 2 months now BT have not addressed or rectified this issue.

[RKM]

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@simeon_ewrote:

Your defence is terrible.

Even if the service is free it's a service offered to attract customers to remain with their "paid for" products.

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That's the point, its a free sweetener, something to entice you to pay for the actual product you are buying: an Internet connectivity service.

The use of sweeteners is common practice throughout many industries (Buy this and get that, or another this, free!) and there is a significant difference between that and the products which you do actually pay for, which must contractually be delivered.

Feel free (excuse the pun) to consult the advice that BT actually provide in Clause 16 of their T&Cs: Citizen's Advice will explain that BTCloud is free and while you can complain about its failings or bugs, unless they cause actual damage (as defined in the T&Cs), that you can quantify and evidentially support, then you actually have no legal recourse whatsoever because it is FREE.

Now what was that old proverb?  Ah, yes: "Beware Geeks bearing gifts!"  😁

[jamieandangela]

@RKM  Said

If you want to prove you're paying for the basic service, please post a suitably anonymised invoice documenting your payment fee!

Invoice not required see below here are the current BT deals depending on what you pay per months determines the size of the Cloud!!!

Broadband Unlimited

For new Broadband Unlimited customers that sign up for 24 months. Price from month 25 currently £29.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). 

Fibre Essential with Landline

For new Fibre Essential customers that sign up for 24 months. Price from month 25 currently £34.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). 

Fibre 1 with Landline

For new Fibre 1 customers that sign up for 24 months. Price from month 25 currently £35.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. 

Fibre 2 with Landline

For new Fibre 2 Unlimited customers that sign up for 24 months. Price from month 25 currently £39.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we’ll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply.

Fibre with Halo 3

For new Fibre with Halo3 customers that sign up for 24 months. Price from month 25 currently £55.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). 

Fibre 100 

For new Fibre 100 with Halo 3 customers that sign up for 24 months. Price from month 25 currently £59.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. 

Fibre 250 with Halo 3

For new Fibre 250 with Halo3 customers that sign up for 24 months. Price from month 25 currently £64.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. 

Full Fibre 100  with Halo 3

For new Fibre 100 with Halo3 customers that sign up for 24 months. Price from month 25 currently £59.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). 

Full Fibre 300 with Halo 3

For new Full Fibre 300 with Halo 3 customers that sign up for 24 months, £64.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. 

Full Fibre 900 with Halo 3

For new Full Fibre 900 with Halo 3 customers that sign up for 24 months, £69..99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. 

Fibre with Halo 3+

For new Fibre with Halo3+ customers that sign up for 24 months. Price from month 25 currently £65.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. 

Fibre 100 with Halo 3+

For new Fibre 100 with Halo 3+ customers that sign up for 24 months. Price from month 25 currently £69.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). 

Fibre 250 with Halo 3+

For new Fibre 250 with Halo 3+ customers that sign up for 24 months. Price from month 25 currently £74.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). 

Full Fibre 100 with Halo 3+

For new Fibre 100 with Halo3+ customers that sign up for 24 months. Price from month 25 currently £69.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one).  

Full Fibre 300 with Halo 3+

For new Full Fibre 500 with Halo 3+ customers that sign up for 24 months, £74.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. 

Full Fibre 900 with Halo 3+

For new Full Fibre 900 with Halo 3+ customers that sign up for 24 months, £80.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. 

Fibre 100

For new Fibre 100 customers that sign up for 24 months. £47.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. 

Fibre 250

For new Fibre 250 customers that sign up for 24 months. £57.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. 

Full Fibre 100

For new Fibre 100 customers that sign up for 24 months. £47.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. 

Full Fibre 300

For new Full Fibre 300 customers that sign up for 24 months. £57.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. 

Full Fibre 900

For new Full Fibre 900 customers that sign up for 24 months. £67.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. 

[RKM]

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@jamieandangelawrote:

@RKM  Said

If you want to prove you're paying for the basic service, please post a suitably anonymised invoice documenting your payment fee!

Invoice not required see below here are the current BT deals depending on what you pay per months determines the size of the Cloud!!!

Clearly, by your own evidence, what you pay does not determine Cloud allocation size.

 Fibre 2 @ £39.99 gets a 1000GB Cloud allocation.

Fibre with Halo3 @ £55.99 gets a 200GB Cloud allocation.

Fibre 100 with Halo 3 @ £59.99 gets a 200GB Cloud allocation.

Pay extra and get less Cloud allocation!  If you were paying for BTCloud then it would appear to have a NEGATIVE price!

Similarly full fibre pricing, the higher price options for the same speed don't buy you any more Cloud allocation.

Like some of the other offerings, such a Child and Virus Protection etc., these are FREE sweeteners, just like any BOGOF deal in Sainsburys or Tesco.  You don't have to activate them, but it DOESN'T COST ANYTHING to do so.

[jamieandangela]

@RKM 

Clearly, by your own evidence, what you pay does not determine Cloud allocation size.

This is very simple if you do not pay a monthly subscription for  Service as I listed then you do not get My Cloud. So another wee simple fact is if you pay a Subcription you  get do My Cloud with a package. 

All very simple ...............

[woolstons]

There's a lot of effort going into explaining why customers are idiots for thinking BT Cloud should work.

It'd be nice to see some effort going into fixing it and/or sharing workarounds.