@NigelB143wrote:
Jules, thank you for correcting and updating me!
The trouble is that I have seen nothing of the content which you identify!
So, apart from your insight, I am still in the dark. I called BT Support three weeks ago, but apart from sympathy, nothing else.
As we now have nearly 700 posts, please would you do us all a favour, and provide a refresh summary of the info/advice buried somewhere in the recent posts.
I would welcome your help in mentoring me, and telling me not to be frustrated or concerned.
As you appear to be a keen type, I would greatly appreciate any info on "progress" or workarounds which you may glean.
Thanks again!
The first, and most comprehensive, BT update was message 253 on page 26 of this thread, with further updates in 341 (35) and 352(36) - plus a call for error logs to be sent.
Like problems with e-mail the severity of the problem seems related to the complexity of your set-up (not surprisingly) - and possibly to random other software which is clashing. That means that for a number (possibly a majority) of users the Cloud Service is (broadly) working as expected, even where it is clearly not for a number of users.
Many have found that accessing via a browser (in windows go into the up arrow on your task bar at the right), open the residual desktop app by clicking on the cloud icon and then click on the globe which sits at the top of the box that opens) makes life easier, as the controls are more readily available. Annoyingly the new load of the desktop app will probably have set up a different Cloud folder on your PC - which means it will want to load material into that, as well as the original Cloud folder, thus creating duplicates. (I managed to stop that, though I can't now recall how!).
My best advice would be to wait until the new desktop app is ready (should be this week, although that timing may be updated) and start afresh, rather than working with what is admitted to be flawed software.
