BT Cloud delete version history not working

[Buckskin]

Matt

No, as a case had already been raised.

[edxw]

Matt-S

What's the no. for the Cloud Help Desk, please (I can't find it anywhere).

I have this problem too, and was forced to buy extra memory.

Eddie J

[NeilO]

Hi @edxw I'm sorry you're experiencing issues with your BT Cloud service. You'd be best sending them an email to btcloud.support@bt.com include your BT account details and description of the fault and they'll be able to get that looked into.

[edxw]

Thanks NeilO

I did in fact email btcloud.support@bt.com some days ago and haven't heard anything yet.  Perhaps I should try again with my BT account details.

Eddie J

[Matt-S]

@edxw,

It may take the BT Cloud team a few days to get back to you as they are really busy. If you have not included your account information in your first email it would be best to email them again and include this information.

Thanks

Matt

[wassste]

Received a call today from the BT Moderator to say the issue had been fixed and having run some tests it does appear to be functioning correctly and new backups are currently running. It has taken some time to resolve but BT Cloud Backup is working again with no need to buy extra space. Pleased with the end result, many thanks.

[edxw]

Unfortunately it's not working for me - still getting the same 'Purge version history call failed!' message. It shows a massive 345Gb for Versions history (nearly all of the total usage of 347Gb) so perhaps that's contributing to the problem?

Haven't had a reply to my email of weeks ago and have not pursued as I've been preoccupied with other matters.  (I've stopped using BT Cloud and made use of OneDrive in the meantime for backups etc.). I'll have to see where I go from here - might just leave BT after many, many years as  a customer ( and former employee).

[Buckskin]

I am in the same boat. 3 months and BT cannot find someone with enough nous to fix this

[edxw]

Well, well! A couple of hours ago my usage cleared suddenly, with nothing shown for Versions history.  I've reinstated my backup folders and all seems to be OK.

Of course, it's early days ...

[Buckskin]

A new version of software and Delete files and Delete version History still not working. Hopefully one day BT will get this fixed!!