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rhonaj
Beginner
542 Views
Message 1 of 2

BT Cloud error MBB3-04

Hi

I have tried to install cloud on my Macbook, iphone and iPad. All give the same error MBB3-04. 

System error: Please login after some-time

It doesn’t look like you’re eligible for BT Cloud on this BT ID. Please check you’re logging in using the primary BT ID for your BT Broadband account. If you need further assistance, please contact us at bt.com/help/contact. Support code MBB3-04.

 

I am using the primary BT ID for my account, and my broadband account gives me a cloud account.

 

Can you help?

Thanks

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1 REPLY 1
DavidM
Moderator
Moderator
510 Views
Message 2 of 2

Re: BT Cloud error MBB3-04

Hi @rhonaj and welcome.

 

I'm sorry you're having problems installing the Cloud. Do you have it installed on any other device? Do you have more than one BTiD?

 

Cheers

 

David

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