I have been trying to use BT CLoud on my iMac (10.13.2 High Sierra) but have had continuing problems with BT Cloud app freezing. When I check the activity monitor it shows 'BT Cloud not responding' so I have to force quit and restart. I contacted Customer Support who asked me to remove BT Cloud and re-install but that made no difference. I then looked on BT Help and under 'What devices and operating systems does BT Cloud work with?' it listed Mac OS 10.12 Sierra as the latest system, does this mean that 10.13.2 High Sierra does not work?
Thanks for pointing me in the right direction, I suppose it's nice to know that it's not just me, hopefully BT will withdraw thier digits and provide a solution, there are a number of us Mac users out there!
I'm using an iMac on 10.13.2 and BT Cloud is working. It's never been the best back-up on a mac anyway but I just keep it trundling along in the back-ground - but it is working.
