BT Cloud storage upgrade not actioned

[dms48]

I've just renewed my account and included is an increase in BT Cloud storage from 200Gb to 1000Gb. The PC app is still showing 200Gb after a month and BT Technical seem unable to resolve.

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[dms48]

Hi Keith.

Thanks for the quick reply. I got fed up with them keep saying I was unavailable.

Many thanks

David

[DanielS]

Hi @dms48,

Welcome to the Community.

I am sorry that your cloud storage limit hasn't updated. We'll look into it for you.

I've sent you a private message with some info that I need.

Thanks

DanielS