We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Hi @Dntaylor68 and thanks for posting.
Your best bet would be to contact the Cloud helpdesk on 0800 500 3114. They'll be able to look into this for you. can you give that a try and let me know how you get on?