cancel
Showing results for 
Search instead for 
Did you mean: 
radmanuk
Beginner
241 Views
Message 1 of 14

BT Complaint - Been complaining since Aug 2011 and still the service is rubbish!

I took out my BT subscription in June 2011 and and in August 2011 I had to make my 1st complaint about the service. I was told when I was speaking to the sales team that I would get the fastest internet speed for my area, would be able to get up to 60+ TV Channels and that I would be ex dorectory- so far I can get the internet on my mobile faster than BT, I get 30 channels most of which are pizalated and not viewable and Im not ex directory and as a result receive multiple calls a day from companies etc. So in August I rang and spoke to technical support, who said that there was a fault, they would fix it, a week later I rang again saying that this was still an issue, they advised that there was a fault and it would be fixed, another week later and I find myself ringing again to be told that an engineer would come to the house and see what the issue was. He came, he said that there was a fault in the main box outside the property and that he had fixed it. Since then I have rang BT on a nearly weekly basis to be told that there is either a fault or some other rubbish and here we are in Jan and I have just spent the past 4 hours on the phone to 15 different people in a dozen different departments all of which are saying "Im sorry that you are having issues with BT, we will get this sorted today and this will be the last time that you will have to ring BT" I will be honest, and I dont care if this gets my Forum account deleted, BT are bloddy rubbish, by far the most pathetic company and services that I have ever been given by a company. I have been spoken to like Im a piece of S**T treated like im not valued as a customer and still I have to pay my BT bill each month for a service that BT have failed to provide and yet if Im even a day late with a payment they are on my ass like a pit bull but are unable to or are unwilling to fix my issues. SO I have again today logged a formal complaint and have advised that if this issue is not rectified I will take my complaint higher. I have never in my life been made to feel so worthless as I have done dealing with BT, in faxt even whilst writting this Forum, the internet has disconnected 6 times and Im not even using it wirelessly I am hooked up using the Ethernet cable - THis is truely pathetic and BT are treating its customers like S**T. they need to understand that if it wasnt for customers they wouldnt have a business - I really wish Id stayed with Sky (even they are S**T but at least I got a decent service from them. Lets see what Ofcom have to say!!!!!!!!!!!!!!!!!!

0 Ratings
13 REPLIES 13
Community Manager
Community Manager
226 Views
Message 2 of 14

Re: BT Complaint - Been complaining since Aug 2011 and still the service is rubbish!

Hi radmanuk,

Welcome to the forum.

I can look into this for you, can you send over your details so we can pick this up?

You can find our "Contact us" link by clicking on my username. It's on the top-left hand side of my profile page.

Thanks,

Stephanie
Community ModeratorStephanie
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
radmanuk
Beginner
223 Views
Message 3 of 14

Re: BT Complaint - Been complaining since Aug 2011 and still the service is rubbish!

What details are you wanting - and does this come with a oxygen tent as in honesty I really wont hold my breath that this will get resolved let alone looked into!

0 Ratings
Distinguished Sage
Distinguished Sage
215 Views
Message 4 of 14

Re: BT Complaint - Been complaining since Aug 2011 and still the service is rubbish!

just complete the email http://bt.custhelp.com/app/contact_email/c/4951


the mods have a good record of getting problems fixed - just check the forum

 

mods can take up to 3 days to contact you after completing the form



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
radmanuk
Beginner
214 Views
Message 5 of 14

Re: BT Complaint - Been complaining since Aug 2011 and still the service is rubbish!

You'll forgive me for being just a little bit cynicle as this has been going on since Aug!

0 Ratings
Distinguished Sage
Distinguished Sage
211 Views
Message 6 of 14

Re: BT Complaint - Been complaining since Aug 2011 and still the service is rubbish!

as you are new to the forum I can understand your scepticism but a search of the forum will confirm the mods records of helping get your problem fixed.  but up to you as I thought that is reason you came to the forum.. The forum is customer help customer and only BT employees are the forum mods



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
radmanuk
Beginner
195 Views
Message 7 of 14

Re: BT Complaint - Been complaining since Aug 2011 and still the service is rubbish!

Well after over 6 months im sure i can be forgiven for doubting that a bt employee will actually do anything
0 Ratings
Distinguished Sage
Distinguished Sage
185 Views
Message 8 of 14

Re: BT Complaint - Been complaining since Aug 2011 and still the service is rubbish!

as I said I can understand but if you want to make any progress then contact the mods with the link I provided - you have already had contact from Stephanie advising the mods will help



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Distinguished Sage
182 Views
Message 9 of 14

Re: BT Complaint - Been complaining since Aug 2011 and still the service is rubbish!

Hi like imjolly has posted the mods have an excellent record in getting problems solved they are a small team of specialists who take ownership of the problem personally until solved they will contract you personally by email or phone normally within 72 hours
0 Ratings
radmanuk
Beginner
174 Views
Message 10 of 14

Re: BT Complaint - Been complaining since Aug 2011 and still the service is rubbish!

Well lets see what they can do, after all may as well waste some more time with BT whilst they say they will resolve the issues before I seek legal action against them

0 Ratings