Solved! Go to Solution.
@Clzee Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to look at this for you. You can find the link by clicking on my username.
Hi @Clzee Thanks for taking my call yesterday evening and you were able to confirm that the team dealing with the engineering charge had already been in touch and confirmed the charge has been refunded.