Welcome to the forum. No, the service isn't always that bad but it can be mighty frustrating. A forum moderator should be along in the morning to help you with this.
I'm really sorry to hear about the problems with your broadband. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and I will be happy to help you with this. You can find the link by clicking on my username.